Effective date: 9 September 2026
This Shipping Policy explains how KONSEI Cosmetics prepares, dispatches and delivers orders placed through our Website. Shipping availability and delivery options can depend on the products ordered, destination serviceability and the logistics services available at the time of purchase.
1. Order processing
After an order is successfully placed, KONSEI Cosmetics reviews the order details and prepares eligible products for dispatch. Processing may take longer during launches, promotional periods, public holidays, unusually high order volumes, inventory verification or circumstances outside our reasonable control.
An order confirmation does not mean that a parcel has already been dispatched. Shipment information is provided separately when available.
2. Delivery availability and serviceability
We ship to locations that can be serviced by our available logistics partners. Serviceability can change from time to time because of courier coverage, local restrictions, weather, operational interruptions or other logistics factors.
If we are unable to arrange delivery to the address supplied with an order, we may contact you using the details provided at checkout to discuss the available next steps.
3. Shipping charges and free shipping
KONSEI Cosmetics offers free shipping on orders above ₹999/-, subject to the order and destination being eligible for delivery. For orders that do not qualify for free shipping, any applicable shipping charge will be displayed during checkout before the order is completed.
Shipping charges, where applicable, may depend on the order, destination, parcel characteristics, available logistics service or special handling requirements. The amount shown during checkout for the relevant order will apply unless an obvious technical or pricing error is identified.
4. Dispatch and tracking
When tracking information is available for a dispatched order, it may be shared through the email address, phone number or other contact information provided with the order. You can also use our Track Your Order page where the required shipment information is available.
Tracking events are supplied by the logistics provider and may not appear immediately after dispatch. A temporary delay between physical movement of the parcel and an online tracking update does not necessarily mean that the shipment has stopped moving.
5. Delivery estimates
Any delivery date, transit period or delivery estimate displayed or communicated for an order is an estimate rather than a guaranteed appointment. Actual delivery time can vary according to destination, courier serviceability, shipment volume, local conditions and events outside our reasonable control.
KONSEI Cosmetics will make reasonable efforts to support customers with shipment information, but courier-network delays can occur after a parcel has been handed over for delivery.
6. Delivery address and contact details
Please provide a complete and accurate delivery address, postal code, recipient name and reachable contact details when placing an order. You are responsible for reviewing these details before completing checkout.
If you notice an error after placing an order, contact us as soon as possible. We will check whether the details can still be changed. Once processing, packing, shipment preparation or dispatch has progressed, an address or contact-detail change may no longer be operationally possible.
7. Multiple parcels
Where operationally necessary, products from the same order may be packed or delivered in more than one parcel. Separate shipment or tracking information may be provided for each parcel where available. Receiving one parcel does not necessarily mean that every parcel connected with the order has already been delivered.
8. Delivery attempts and undeliverable parcels
Delivery is subject to the procedures of the relevant logistics provider. If delivery cannot be completed because the recipient is unavailable, the address is incomplete or inaccessible, contact information is incorrect, or delivery attempts are unsuccessful, the parcel may be held, re-attempted or returned in accordance with the logistics provider's process.
If a parcel is returned to KONSEI Cosmetics as undeliverable, we may contact you to determine the appropriate next step. Where a new shipment is requested and additional shipping cost applies, that cost will be communicated before re-dispatch.
9. Delays outside our reasonable control
Delivery may be affected by severe weather, natural events, transport disruption, public holidays, strikes, regulatory restrictions, local access limitations, courier interruptions, security events, technical outages or other circumstances beyond our reasonable control. Where reasonably possible, we will assist with available tracking or shipment information, but such events can extend delivery estimates.
10. Tampered, damaged, missing or incorrect shipments
If a parcel appears visibly opened, severely damaged or tampered with at the time of delivery, avoid accepting it where practical and contact KONSEI Cosmetics promptly. If you receive a damaged, defective, incorrect or incomplete product, please contact us with your order details and clear photographs of the product and packaging so the issue can be reviewed.
Any remedy that KONSEI Cosmetics is required to provide under applicable law for a damaged, defective, incorrect or otherwise non-conforming product is not conditional on purchasing a KONSEI Membership.
11. KONSEI Membership and cancellation requests
KONSEI's voluntary order-cancellation benefit is available only to customers who have purchased and hold an eligible active KONSEI Membership before submitting the cancellation request. Membership does not guarantee that an order can be stopped once it has entered processing or shipment operations.
Cancellation requests are reviewed according to the order status and applicable membership conditions. A cancellation may not be possible once processing, packing, shipment preparation or dispatch has progressed to a stage where stopping the order is no longer operationally possible.
The membership requirement applies only to KONSEI Cosmetics' voluntary cancellation benefit. It does not restrict any statutory consumer right or remedy that cannot lawfully be limited.
12. Returns and refunds
Shipping-related return and refund requests are also subject to our Returns & Refunds page and the KONSEI Membership rules described in our Terms & Conditions. KONSEI's voluntary refund benefit is available only to customers who purchased and hold an eligible active KONSEI Membership before submitting the relevant request, subject to the applicable conditions and review of the order.
Nothing in this Shipping Policy limits any remedy or consumer right that applicable law requires KONSEI Cosmetics to provide.
13. Large or bulk orders
Large-quantity or business orders may require separate logistics review because packaging, shipment weight, destination and handling requirements can differ from standard consumer orders. For a bulk enquiry, please use our Contact page and share the relevant product, approximate quantity and delivery location.
14. Contact us about shipping
If you need help with an order or shipment, contact KONSEI Cosmetics through our Contact page or email info@konseicosmetics.com. Please include your order details so we can review the shipment efficiently.
This policy should be read together with our Terms & Conditions, Returns & Refunds page and other conditions shown on the Website for the relevant order, promotion, membership or service.