Frequently Asked Questions
Find quick answers about KONSEI Cosmetics products, ordering, shipping, membership benefits and customer support. For an order-specific question, please keep your order details ready when contacting us.
What can I shop at KONSEI Cosmetics?
KONSEI Cosmetics offers curated personal-care and beauty products across our current collections, including Élan Fusion cleansing bars, soap combinations, shampoos, face washes and lip care. Products and variants shown as available on the Website are the current options offered for purchase.
How do I choose the right KONSEI product?
Start with the product description, ingredient information, intended use and available size or variant shown on the relevant product page. If you are unsure where to begin, KONSEI AI can help you navigate the current collections and product information available on the Website.
Are KONSEI products suitable for everyone?
Cosmetic products can perform differently from person to person. Please review the ingredient list and usage directions before use. If you have sensitive skin, known allergies or a dermatological concern, consider a patch test and seek professional advice where appropriate. Stop use if irritation occurs.
Are the colours and packaging exactly the same as the Website images?
We aim to represent our products accurately, but small differences in colour, texture, finish or packaging appearance can occur because of screen settings, lighting, production updates or packaging revisions.
How do I place an order?
Select your product and preferred available variant, add it to your cart, review the order details and continue through checkout. Please check your name, phone number, email address and delivery address carefully before completing the order.
Which payment methods can I use?
The payment methods currently available to you will be displayed securely during checkout. Availability can vary depending on the payment provider and checkout configuration at the time of purchase.
Do you offer free shipping?
Yes. KONSEI offers free shipping on orders above ₹999/-. Other shipping information and any applicable charges are shown on the Website and in our Shipping Policy.
How long will my order take to arrive?
Delivery time depends on your location, courier serviceability and other logistics factors. Estimated shipping information is provided through our Shipping Policy and relevant order communications. Courier or external delays can occasionally affect estimates.
How can I track my KONSEI order?
Visit our Track Your Order page and use the order or shipment information provided after purchase. Tracking may take some time to update after a shipment is handed over to the courier.
Can I change my address or order details after placing an order?
Contact KONSEI support as soon as possible. We will check the current order status and whether a change is still operationally possible. Once processing, packing or dispatch has progressed, we may not be able to edit the order or delivery details.
Can I cancel an order?
KONSEI's voluntary order-cancellation benefit is available only to customers who have purchased and hold an eligible active KONSEI Membership before submitting the cancellation request. Cancellation also depends on the order status and may not be possible once processing, packing or dispatch has progressed. Any right or remedy that must be provided under applicable law remains unaffected by the membership requirement.
Can I request a refund?
KONSEI's voluntary refund benefit is available only to customers who have purchased and hold an eligible active KONSEI Membership before submitting the request, and is subject to the applicable membership conditions and review of the order. This membership requirement does not restrict any remedy that KONSEI is required to provide under applicable law.
What if I receive a damaged, defective or incorrect product?
Please contact us promptly with your order details and clear photographs of the product and packaging so the issue can be reviewed. Where applicable law requires a remedy for a damaged, defective, incorrect or otherwise non-conforming product, that remedy is not conditional on purchasing a KONSEI Membership.
What is KONSEI Membership?
KONSEI Membership is intended to provide eligible customers with selected member-only benefits, including access to KONSEI's voluntary cancellation and refund options where the relevant conditions are met. Membership benefits, eligibility and any future features may be updated or separately described on the Website. Statutory consumer rights are not replaced by membership benefits.
Can I use more than one offer or coupon on an order?
Promotional codes, launch offers, gifts and other benefits may have their own conditions, minimum order values, validity periods and exclusions. Unless a promotion expressly says otherwise, multiple promotional benefits may not be combinable.
Why is a product or variant unavailable?
Products and variants can sell out or become temporarily unavailable. Adding an item to the cart does not reserve stock. Availability is confirmed through the Website during the purchase process.
Can I buy KONSEI products in bulk?
Yes, we welcome genuine bulk and business enquiries. Please use our Contact page and share the product category, approximate quantity, delivery city and any relevant requirement so the enquiry can be reviewed.
How do I know about new products or offers?
Check the KONSEI Cosmetics Website and official brand channels for current launches, collections and promotions. Offer details shown on the Website at the relevant time will apply, subject to their stated conditions.
How can I contact KONSEI Cosmetics?
For product, Website or order-related help, use our Contact page or email info@konseicosmetics.com. You can also use KONSEI AI on the Website for quick guidance through current products, collections and store information.
These FAQs provide general guidance. Specific orders, promotions, memberships and services may be subject to additional terms shown on the Website. Nothing in these FAQs limits rights that cannot lawfully be limited under applicable law.